Shipping & Delivery

What is pre-order?

Pre-ordering means you can reserve a Dermaglanz product before it officially launches or before it's back in stock. This ensures you get the product as soon as it's available. When you place a pre-order, we’ll notify you of the expected shipping date.

How does shipping and delivery work?

Once you place your order, we process it within 1-2 business days. Standard shipping typically takes 3-5 business days, but we also offer expedited shipping options if you need your products sooner. You will receive a tracking number via email once your order has shipped, so you can monitor its journey to your doorstep.

How much do I pay for shipping?

We offer free standard shipping on all orders. If you choose expedited shipping, there will be an additional fee, which will be calculated at checkout based on your location and shipping speed preference.

What is covered shipping?

Covered shipping means that we insure your order against any potential loss or damage during transit at no extra cost to you. If anything happens to your package on its way to you, we'll take care of it.

Can I change my shipping address?

Yes, you can change your shipping address as long as your order hasn't been shipped yet. To update your address, please contact our Customer Service team as soon as possible with your order number and the new address details.

Help! My order is lost/hasn’t been delivered?

If your order is lost or hasn’t been delivered within the expected time frame, please reach out to our Customer Service team. We’ll investigate the issue and ensure you receive your order or a replacement as quickly as possible.

What is your return policy?

We offer a hassle-free, 60-day return policy. If you're not completely satisfied with your Dermaglanz purchase, you can return it within 60 days for a full refund (check our Return Policy to ensure your item qualifies). We also cover the cost of return shipping, if applicable. To start a return, please reach out to our Customer Service team for assistance.